Shipping and delivery
Thank you for shopping Pretty Riot! Please review our shipping and processing information before placing your order.
PROCESSING TIMES
Most Pretty Riot orders require 2–10 business days to process before shipment.
Processing times may vary depending on the item. Certain custom, made-to-order, preorder, or specialty items may require additional processing time. Please refer to the individual product description for the most accurate processing timeframe.
Custom phone cases may take approximately 2–3 weeks to ship.
Business days are Monday through Friday and do not include weekends or holidays.
SHIPPING
Shipping speed and available shipping methods are selected at checkout.
Please note that the shipping method selected at checkout refers to the carrier's estimated delivery timeframe after your order has been processed and shipped. Processing time is separate from shipping time.
Once your order ships, you will receive tracking information using the email address provided at checkout.
ORDER STATUS
For questions regarding your order status, please email:
You may also submit a request through our Contact Us page.
Please include your:
- Full name
- Order number
Our business hours are Monday–Friday, 10 AM–5 PM CT. Emails received outside of business hours will be answered the next business day.
LOST OR STOLEN PACKAGES
Pretty Riot is not responsible for packages that are lost, stolen, misplaced, or damaged after they have been transferred to the shipping carrier.
If your tracking information shows that your package was delivered but you have not received it, please contact USPS directly using your tracking number.
USPS Customer Service: 1-800-275-8777
You may also submit a request through the USPS Contact Us page.
Customers are responsible for providing a complete and accurate shipping address at checkout. Pretty Riot is not responsible for packages delivered to an incorrectly entered address.