FOR ALL THE PRETTY GIRLS WHO LOVE TO CAUSE A RIOT ★ STAY BOLD | STAY PRETTY | KEEP RIOTING ★
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FAQ

HOW LONG DOES PROCESSING TAKE?

  • Most Pretty Riot orders take 3–10 business days to process before shipping. Processing times may vary by item, so please check the individual product description for the most accurate timeframe.

  • Custom phone cases require approximately 2–3 weeks to process and ship out due to being made specifically for your order.

  • Processing times may vary by item. Please review the individual product description before purchasing, as fabric details, processing information, and any item-specific shipping timelines will be listed there.
  • Please note that processing time is separate from the shipping method selected at checkout.

HOW LONG DOES SHIPPING TAKE?

  • Shipping speed depends on the shipping method you select during checkout.
  • Once your order has been processed and shipped, you will receive tracking information to follow your package.
  • Please remember that the 2–10 business day processing period does not include carrier transit time.

HOW CAN I CHECK MY ORDER STATUS?

  • For questions regarding your order status, please:
  • Please include your full name and order number so we can assist you as quickly as possible.
  • Our business hours are Monday–Friday, 10 AM–5 PM CT.
  • Emails received outside of business hours will be answered the following business day.

WHAT IF MY PACKAGE IS LOST OR STOLEN?

  • Pretty Riot is not responsible for lost or stolen packages once they have been shipped and accepted by the shipping carrier.
  • If your tracking information shows an issue with your package, please contact USPS directly using your tracking number.
  • USPS Customer Service:
    1-800-275-8777
  • USPS Contact Form:
    https://usps.force.com/emailus/s/

WHAT IS YOUR RETURN POLICY?

We offer a 14-day return window for eligible U.S. orders.

To qualify for a return:

  • Your return must be initiated within 14 days of the delivery date.

  • Items must be unworn, unused, and in pristine condition.

  • All original tags must remain attached.

  • Items must pass our return inspection.

Returns submitted after the 14-day window are not eligible.

All returned merchandise is inspected upon arrival. Items that do not meet our return requirements will be rejected and returned to the customer.

HOW WILL I RECEIVE MY REFUND?

  • Approved returns are refunded in the form of Pretty Riot store credit after the returned merchandise has successfully passed inspection.
  • A $9.95 return label fee will be deducted from your return credit.
  • Original shipping charges are non-refundable.

WHAT IF I RECEIVED THE WRONG OR A DEFECTIVE ITEM?

  • If you receive a defective item, incorrect item, or your package was not received, please email us immediately at: [email protected]
  • Please include your name, order number, and details about the issue. Photos may also be requested when applicable.
  • A member of our support team will review your issue and respond within 48 hours with next steps toward a resolution.

CAN I CANCEL OR CHANGE MY ORDER?

  • Orders begin processing immediately after they are placed. Because of this, we cannot guarantee cancellations, address changes, size changes, product changes, or other modifications after an order has been submitted.
  • If you notice an issue with your order, email [email protected] as soon as possible with your name and order number.
  • We will do our best to accommodate your request, but changes cannot be guaranteed once your order has entered processing.

I HAVE ANOTHER QUESTION. HOW CAN I CONTACT YOU?

  • We’re happy to help! Email us at [email protected] or submit a request through our Contact Us page.
  • Business Hours:
    Monday–Friday
    10 AM–5 PM CT
  • Messages received outside of business hours will be answered the next business day.