FAQs
HOW LONG DOES PROCESSING TAKE?
- Most Pretty Riot orders take 3–10 business days to process before shipping. Processing times may vary by item, so please check the individual product description for the most accurate timeframe.
- Custom phone cases require approximately 2–3 weeks to process and ship out due to being made specifically for your order.
- Processing times may vary by item. Please review the individual product description before purchasing, as fabric details, processing information, and any item-specific shipping timelines will be listed there.
Please note that processing time is separate from the shipping method selected at checkout.
HOW LONG DOES SHIPPING TAKE?
- Shipping speed depends on the shipping method you select during checkout.
- Once your order has been processed and shipped, you will receive tracking information to follow your package.
- Please remember that the processing period does not include carrier transit time.
HOW CAN I CHECK MY ORDER STATUS?
- For questions regarding your order status, please: Email shopprettyriot@gmail.com or Submit a form through our Contact Us page.
- Please include your full name and order number so we can assist you as quickly as possible.
- Our business hours are Monday–Friday, 10 AM–5 PM CT. Emails received outside of business hours will be answered the following business day.
WHAT IF MY PACKAGE IS LOST OR STOLEN?
- Pretty Riot is not responsible for lost or stolen packages once they have been shipped and accepted by the shipping carrier.
- If your tracking information shows an issue with your package, please contact USPS directly using your tracking number.
- USPS Customer Service:
1-800-275-8777 - USPS Contact Form:
https://usps.force.com/emailus/s/
WHAT IS YOUR RETURN POLICY?
We offer a 14-day return window for eligible U.S. orders on non-custom items only.
To qualify for a return:
- Your return must be initiated within 14 days of the delivery date.
Items must be unworn, unused, and in pristine condition. - All original tags must remain attached.
- Items must pass our return inspection.
- Custom or personalized items are not eligible for returns.
- Returns submitted after the 14-day window are not eligible.
All returned merchandise is inspected upon arrival. Items that do not meet our return requirements will be rejected and returned to the customer.
HOW WILL I RECEIVE MY REFUND?
- Approved returns will be issued as Pretty Riot store credit once the returned merchandise has successfully passed inspection.
- Return shipping costs will be deducted from the total store credit issued.
- Original shipping charges are non-refundable.
WHAT IF I RECEIVED THE WRONG OR A DEFECTIVE ITEM?
- If you receive a defective item, incorrect item, or your package was not received, please email us immediately at: shopprettyriot@gmail.com
- Please include your name, order number, and details about the issue. Photos may also be requested when applicable.
- A member of our support team will review your issue and respond within 48 hours with next steps toward a resolution.
CAN I CANCEL OR CHANGE MY ORDER?
- Orders begin processing immediately after they are placed. Because of this, we cannot guarantee cancellations, address changes, size changes, product changes, or other modifications after an order has been submitted.
- If you notice an issue with your order, email shopprettyriot@gmail.com as soon as possible with your name and order number.
- We will do our best to accommodate your request, but changes cannot be guaranteed once your order has entered processing.
I HAVE ANOTHER QUESTION. HOW CAN I CONTACT YOU?
We’re happy to help! Email us at shopprettyriot@gmail.com or submit a request through our Contact Us page.
Business Hours:
- Monday–Friday | 10 AM–5 PM CT
- Messages received outside of business hours will be answered the next business day.